Question 1

Does Yetta Cosmetics test their products on animals?

Accepted Answer

Yetta Cosmetics is cruelty free and will remain that way. We are proudly apart of the PETA organization and will not allow suppliers or affiliates to conduct testing on behalf of our company.

Question 2

Where can I purchase Yetta Cosmetics products?

Accepted Answer

Yetta Cosmetics is exclusively found on www.yettacosmetics.com. You can also message us via social media for purchase instructions.

Question 3

Can I place an order without creating an account

Accepted Answer

Creating an account is not mandatory however, we highly encourage you to join us!

Question 4

How will we know when restocks occur?

Accepted Answer

If you are a part of our subscription team you will be notified via email with all new arrivals, restocks, and more!

Question 5

How often does restocks occur?

Accepted Answer

Restocks are done on a 2-3 week basis.

Question 6

Can I cancel an order if already purchased?

Accepted Answer

All sales are final exlcuding palettes (Exchange Only). For palette exchanges please contact us via email within 24-48 hours from when the palette is received.

Question 7

Can I change my address after placing an order?

Accepted Answer

Please contact us via email for information.
yettacosmetics@gmail.com
 
Address corrections require a $5.00 processing fee.
 
Please note that there is a possibility that an order maybe shipped out in less than 24 hours.

Question 8

What is the turn around time for emails?

Accepted Answer

Please allow up to 48 business hours for an email response from customer service.

Question 9

What if my order is returned to sender?

Accepted Answer

If your order is returned to sender you will be prompted to pay a reship fee. If you do not want to pay the reship fee you will be issued a store credit in the full amont of your order minus the shipping cost. There are no refunds and no exceptions!

Question 10

What forms of payment can I use?

Accepted Answer

Yetta Cosmetics may be purchased using Mastercard, Visa, American Express, and Paypal. We do not accept returns or refunds however, we do offer limited exchanges.

Question 11

How many items can I buy in one purchase?

Accepted Answer

You are allowed to purchase as many items as you will like as long as they are in stock.

Frequently asked questions